BOOKING AND CONTRACTING TOURISTIC SERVICES:
The client will be officially booked in the requested travel when SHA has received the contractual documents properly filled by the client; the documents will include a section of compulsory completion related to the banking warranties given on the payment of the service booked. The banking warranties will cover the whole sum of the hired service and they may be fulfilled by money transfer to SHA, by credit or debit card transaction, or by any of the web-based payment platforms available at www.smartholidaysandalusia.com. Once all the booking conditions are fulfilled and verified by SHA, the organizer will communicate to the client by email or text message the successful conclusion of the booking process in a period of time no longer than 24 hours.
As an additional warranty mechanism of the booking for the client, SHA will send to the client two printed and stamped copies of the contracts for the hired services. One of the two copies will be to be kept by the client, while the second one, properly signed by the client, will be to be returned to the organizer using the enclosed pre-paid envelope. The reception by SHA of this signed off copy of the contract within the committed timeframe is a necessary condition for SHA to provide the thematic tourism services; in case SHA does not receive these documents, the organizer reserves the right to cancel the entire service.
The services will be paid in advance by automatic conversion of the banking warranties into collection rights in favor of SHA. Cancellation policy described below shall apply.
The client of thematic tourism services of SHA may freely withdraw from them at any time and for whatever reason.
The client will have the right to cancel the hired services at no penalty until 45 calendar days (for holders of SHA Routes and of SHA Lectures), 15 calendar days (for holders of SHA Deep Dives), or 7 calendar days (for holders of SHA Experiences), prior to the date of the start of the activity. Cancellations from then on and until 30, 7 or 3 calendar days (respectively for Routes and Lectures, Deep Dives, or Experiences) prior to the date of the start of the activity, a linear penalty up to 60% of the purchase price shall be imposed. Any cancellation after 30, 7 or 3 calendar days (respectively for Routes and Lectures, Deep Dives, or Experiences) prior to the date of the start of the activity will accepted by SHA but no reimbursement will be executed.
When the client certifies in his/her request for the cancellation of the booking reasons of severe illness, death of an immediate family member or force majeure with direct effect over themselves or their properties (fire, flood, earthquake, storm, hurricane or other natural disaster, war, invasion, civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity), SHA will offer the client the possibility to re-schedule the thematic service, or to transfer it to a third person, without any additional charges. All payments will be executed by SHA as in the original contracted service. When the service is transferred to a third party, the latter will hold the role of client of SHA for contractual and services effects.
If the minimum number of 4 clients requested by SHA to carry out the thematic tourism services is not achieved, SHA reserves the right to alter the price of the activity or to cancel it. In both cases, the client may freely withdraw of the service without any penalty, and with the right to get a full reimbursement of the costs. SHA will communicate the client at least 30 calendar days (for holders of SHA Routes and of SHA Lectures), 7 calendar days (for holders of SHA Deep Dives), or 3 calendar days (for holders of SHA Experiences), before the scheduled start date of the activity.
All the prices shown for the services of SHA in the website www.smartholidaysandalusia.com include compulsory traveler’s insurances, regional and/or municipal taxes and charges, value added tax and any other taxes, charges or canons derived from the activities to be carried out.
The prices only include the services explicitly described in the commercial and contractual documents produced by SHA for the specific activity. In the event of doubt, the client should consult SHA prior to the start date of the activity in order to avoid misunderstandings or unnecessary claims. As a general rule, a strict criterion of literalness is adhered to, meaning that any item not specifically stated as being included in the travel price is not included therein.
In the case, the activity depends on the weather conditions, the trip may be cancelled or rescheduled. When the alternative date is not possible for both parts (SHA and customers), the client will receive a full refund upon emailing:[email protected]